Return Policy

 

Allergens Found in Our Shop

  • Nuts and Nut By-Products
  • Eggs and Egg By-Products
  • Milk and Dairy Product

 

Refunds / Exchanges

 
  • We require the full upfront payment to secure your cake order this is due to demand and allows us to organize the business to ensure your order is completed to a High standard and on time.
  • Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
  • Once you or a designated party has picked up an order and signed for it, it is considered “accepted”
  • All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below
  • Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up – please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Laura at Sisu Pancakes. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours
  • If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake

We do not give refunds under any other circumstances.

Refunds are only given within 7 days.

 

Cancellation / Changes

  • Changes and cancellations to retail orders are accepted until 96 hours (4 days) prior to scheduled pick up/delivery time. No refunds will be provided for any payments made on the order no matter the amount – if canceled at least 96 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances. Sisu Pancakes require at least one week’s notice if changes want to be made to the cake, to change the date, or to cancel.

 

 

Guarantee / Disclaimer

  • We do all that we can to make sure that your order is decorated to the specification you ask for. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away
  • PLEASE NOTE: Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators

All orders are subject to these policies listed above.